Turning negatives into positives!

My ambition is to ensure that each and every guest who stays at St. Ermin's Hotel is treated as an individual and that they leave with a smile on their face. I am however a realist and understand that sometimes issues arise which mean a guest can leave with negative feelings, without a chance for the Hotel to rectify the issue.

Great service - today's ultimate ...

As I read our Trip Advisor reviews, I must admit to feeling a great sense of pride. One of the most frequent comments in guests' reviews is how they love our friendly and warm service. St. Ermin's' service statement is: "We want guests to treat St. Ermin’s as their home but we always remember it is a hotel” - and judging from what people are saying, we seem to be getting there, not that we intend to rest on our laurels.