As I read our Trip Advisor reviews, I must admit to feeling a great sense of pride. One of the most frequent comments in guests' reviews is how they love our friendly and warm service. St. Ermin's' service statement is: "We want guests to treat St. Ermin’s as their home but we always remember it is a hotel” - and judging from what people are saying, we seem to be getting there, not that we intend to rest on our laurels. I am also too modest to list them all here, but believe me the comments are wonderful.
I am a great believer in rewarding employees for reaching the high levels the hotel requires of them. We applaud bright people who thrive on using their own initiative and that is why I have introduced an enlightened scheme that recognises members of staff who truly embody the St. Ermin's service approach - people who have the judgment and sensibility to treat everyone as individuals.
I am so pleased that St. Ermin's is now being recognised as a luxury hotel - not least for the service we offer our guests.
''I loved how the staff were so welcoming when I arrived first. I have been traveling Europe for a month now, and it was the first hotel to greet us when we arrived."
Trip advisor comment 3rd August 2011
(Sorry couldn't help myself - Hilary Archer HR Manager St. Ermin's)