Customer service – the new luxury

Having been dragged into the 21st century, I am now embracing all things: ‘social media’ and of course have google alerts. Thanks to this latest technology, a fascinating article on the Forbes website came to my attention, as it was highly complimentary about St. Ermin’s Hotel’s customer service, the author having recently stayed here.


A diamond location for the Royal ...

We are lucky to be situated in St. James’s Park, one of central London’s most historically significant areas. It allows us to boast that many of London's major landmarks are within walking distance of the hotel. Buckingham Palace, Westminster Abbey, Westminster Cathedral, The Houses of Parliament and the beautiful St James’s Park -  London’s oldest park are all just minutes' walk from our front door.


St. Ermin's' pledge to conference...

As Director of MICE sales, I am acutely aware of the responsibilities you all face when planning a conference or event. Finding a venue to suit your event's particular requirements, within budget and that also impresses your attendees, can be a real headache.