Customer service – the new luxury

Having been dragged into the 21st century, I am now embracing all things: ‘social media’ and of course have google alerts. Thanks to this latest technology, a fascinating article on the Forbes website came to my attention, as it was highly complimentary about St. Ermin’s Hotel’s customer service, the author having recently stayed here.


A diamond location for the Royal ...

We are lucky to be situated in St. James’s Park, one of central London’s most historically significant areas. It allows us to boast that many of London's major landmarks are within walking distance of the hotel. Buckingham Palace, Westminster Abbey, Westminster Cathedral, The Houses of Parliament and the beautiful St James’s Park -  London’s oldest park are all just minutes' walk from our front door.


St. Ermin's' pledge to conference...

As Director of MICE sales, I am acutely aware of the responsibilities you all face when planning a conference or event. Finding a venue to suit your event's particular requirements, within budget and that also impresses your attendees, can be a real headache.


Keeping romance and history alive!

With Valentine's Day fast approaching and the number 29 leaping into this month's calendar, it really is the month to talk weddings!


Using tripadvisor to improve our ...


Turning negatives into positives!

My ambition is to ensure that each and every guest who stays at St. Ermin's Hotel is treated as an individual and that they leave with a smile on their face. I am however a realist and understand that sometimes issues arise which mean a guest can leave with negative feelings, without a chance for the Hotel to rectify the issue.


Great service - today's ultimate ...

As I read our Trip Advisor reviews, I must admit to feeling a great sense of pride. One of the most frequent comments in guests' reviews is how they love our friendly and warm service. St. Ermin's' service statement is: "We want guests to treat St. Ermin’s as their home but we always remember it is a hotel” - and judging from what people are saying, we seem to be getting there, not that we intend to rest on our laurels.


The Caxton Grill by Thrillist Lon...


School's out for Summer - Child f...

The school summer holidays have arrived and the task of finding exciting and interesting things to do for their children baffles many parents. London is buzzing with fabulous things for kids to do, catering for all ages, energy levels and for purses of all sizes.


Practicing what we preach

At St. Ermin’s Hotel, we believe in investing in the future – particularly in our future workforce, and that is why we support The Prince’s Trust and have pledged to donate £10,000 this year. We appreciate the importance of employing skilled, experienced and most importantly – motivated people, which mirrors The Prince’s Trust’s ethos exactly.