Important Info
Heathrow Airport is closed on Friday March 21st due to a fire in the area. We are sorry if your travel plans have been affected; here is some information about flight delays.
Your rights during delays
Your flight is covered by UK law if it departs from a UK airport, arrives at a UK airport on a UK or EU airline, or arrives at an EU airport on a UK airline.
When it comes to significant delays, UK law says airlines must provide you with care and assistance.
Significant delays are classed as:
More than two hours for short-haul flights of under 1,500km (932 miles)
More than three hours for medium-haul flights of 1,500km-3,500km (932-2,175 miles)
More than four hours for long-haul flights of over 3,500km
Here's what the law says the airline must provide you with until it is able to fly you to your destination:
A reasonable amount of food and drink
A means for you to communicate (often by refunding the cost of your calls)
Accommodation, if you are re-routed the next day
Transport to and from the accommodation (or your home, if you are able to return there)
Source: Sky News